Privacy Policy

At Redwood Max, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

1. Information We Collect

Personal Information

When you place an order or register on our website, we may collect the following information:

• Name and contact information (email address, phone number, shipping address)
• Billing information (credit card details, billing address)
• Order history and purchase details
• Account credentials (username and password)
• Communication preferences

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on each page
• Referring website or source
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

• Process and fulfill your orders
• Communicate with you about your orders, including shipping updates
• Respond to customer service requests and support inquiries
• Send promotional emails and marketing communications (with your consent)
• Improve our website, products, and services
• Prevent fraud and enhance security
• Comply with legal obligations and enforce our terms
• Analyze website usage and trends

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service Providers

• Payment processors to handle transactions securely
• Shipping companies to deliver your orders
• Email service providers for communication purposes
• Marketing platforms for promotional campaigns
• Analytics providers to improve our services

Legal Requirements

We may disclose your information if required by law, legal process, or government request, or to protect our rights, property, or safety.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored on your device. You can control cookie settings through your browser, but disabling cookies may affect website functionality.

Types of cookies we use:

• Essential Cookies: Necessary for website operation
• Performance Cookies: Help us improve website performance
• Functional Cookies: Remember your preferences
• Advertising Cookies: Deliver relevant advertisements

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure servers and databases
• Regular security audits and updates
• Access controls and authentication procedures
• Employee training on data protection

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal data
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Opt-Out: Unsubscribe from marketing emails at any time
• Data Portability: Request a copy of your data in a portable format
• Object: Object to certain processing of your data

To exercise these rights, please contact us using the information provided below.

7. Children's Privacy

Our website and products are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our website, you consent to such transfers.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When we no longer need your information, we will securely delete or anonymize it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to deletion of personal information
• Right to non-discrimination for exercising these rights

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: support@redwoodmax.com
• Phone: 1-800-REDWOOD
• Address: Redwood Max, Privacy Department, 123 Health Street, Suite 100, Los Angeles, CA 90001

We will respond to your inquiry within 30 days.

14. Consent

By using our website and services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.