Terms and Conditions

Last Updated: January 6, 2025

Welcome to Redwood Max. These Terms and Conditions ("Terms") govern your use of our website and the purchase of our products. By accessing our website or purchasing our products, you agree to be bound by these Terms. Please read them carefully.

1. Acceptance of Terms

By accessing, browsing, or using the Redwood Max website (the "Site"), or by purchasing any products from us, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use our Site or purchase our products.

2. Eligibility

You must be at least 18 years of age to use our Site and purchase our products. By using the Site, you represent and warrant that:

  • You are at least 18 years old
  • You have the legal capacity to enter into binding contracts
  • All information you provide is accurate and complete
  • You will comply with all applicable laws and regulations

3. Product Information and Availability

3.1 Product Descriptions

We strive to provide accurate product descriptions, images, and information. However, we do not warrant that product descriptions, images, pricing, or other content on the Site is accurate, complete, reliable, current, or error-free. Product packaging may vary from images shown.

3.2 Availability

Product availability is subject to change without notice. We reserve the right to limit quantities, discontinue products, or refuse orders at our sole discretion. In the event a product is unavailable after an order has been placed, we will notify you promptly.

3.3 Pricing

All prices are in U.S. dollars and are subject to change without notice. We reserve the right to correct pricing errors. If a product's price is incorrect, we may cancel your order or contact you for further instructions.

4. Ordering and Payment

4.1 Order Acceptance

Your order constitutes an offer to purchase. We reserve the right to accept or reject your order for any reason, including but not limited to:

  • Product availability
  • Pricing errors
  • Credit card verification issues
  • Suspected fraudulent activity
  • Violation of these Terms

4.2 Payment Methods

We accept major credit cards, debit cards, and other payment methods as indicated at checkout. By providing payment information, you represent that you are authorized to use the payment method and authorize us to charge the total amount including applicable taxes and shipping fees.

4.3 Payment Security

We use industry-standard encryption to protect your payment information. However, no method of transmission over the internet is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

5. Shipping and Delivery

5.1 Shipping Policies

  • Shipping times and costs vary based on location and selected shipping method
  • Orders are typically processed within 1-2 business days
  • Delivery times are estimates and not guaranteed
  • You are responsible for providing accurate shipping information

5.2 Risk of Loss

Risk of loss and title for products pass to you upon delivery to the shipping carrier. We are not responsible for lost or stolen packages once delivered.

5.3 International Shipping

For international orders, you are responsible for all import duties, taxes, and customs clearance fees. Delivery times may be longer due to customs processing.

6. Returns and Refunds

6.1 60-Day Money-Back Guarantee

We offer a 60-day money-back guarantee on all products. If you are not completely satisfied, you may return the product within 60 days of purchase for a full refund, subject to these conditions:

  • Product must be returned in its original packaging
  • You must contact us to obtain a return authorization
  • Shipping costs are non-refundable
  • You are responsible for return shipping costs unless the product is defective
  • Refunds will be processed to the original payment method within 10-14 business days of receiving the return

6.2 Damaged or Defective Products

If you receive a damaged or defective product, contact us immediately. We will provide a replacement or full refund, including shipping costs, at no additional charge to you.

6.3 Cancellations

You may cancel your order before it has been shipped. Once shipped, the order is subject to our return policy.

7. Use of the Website

7.1 License

We grant you a limited, non-exclusive, non-transferable license to access and use the Site for personal, non-commercial purposes. This license does not include:

  • Resale or commercial use of the Site or its content
  • Collection of product listings or descriptions
  • Derivative use of the Site or its content
  • Downloading or copying account information for the benefit of another merchant
  • Use of data mining, robots, or similar data gathering tools

7.2 Prohibited Activities

You agree not to:

  • Use the Site for any illegal purpose
  • Violate any laws or regulations
  • Infringe upon our intellectual property rights
  • Transmit viruses, malware, or harmful code
  • Interfere with the Site's operation or security
  • Impersonate any person or entity
  • Harass, abuse, or harm other users
  • Collect or harvest personal information

8. Intellectual Property Rights

All content on the Site, including but not limited to text, graphics, logos, images, audio, video, software, and compilation, is the property of Redwood Max or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, transmit, reuse, repost, or use the content for public or commercial purposes without our express written permission.

9. User Accounts

9.1 Account Creation

You may be required to create an account to make purchases or access certain features. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use
  • Ensuring all information provided is accurate and current

9.2 Account Termination

We reserve the right to suspend or terminate your account at any time for violation of these Terms or for any other reason at our sole discretion.

10. Product Liability and Disclaimers

10.1 Health and Safety

Redwood Max is a dietary supplement. It is not intended to diagnose, treat, cure, or prevent any disease. Statements have not been evaluated by the FDA. Consult your healthcare provider before use, especially if you:

  • Have a medical condition
  • Are taking medications
  • Are pregnant or nursing
  • Are under 18 years old

10.2 Warranty Disclaimer

THE SITE AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

  • The Site will be uninterrupted or error-free
  • Defects will be corrected
  • The Site is free of viruses or harmful components
  • Results from product use will meet your expectations

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, REDWOOD MAX AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM:

  • Use or inability to use the Site or products
  • Unauthorized access to your account or data
  • Statements or conduct of third parties
  • Product defects, errors, or omissions
  • Any other matter relating to the Site or products

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR LIMITATION OF LIABILITY, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

12. Indemnification

You agree to indemnify, defend, and hold harmless Redwood Max and its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:

  • Your use of the Site or products
  • Your violation of these Terms
  • Your violation of any rights of another party
  • Your violation of any applicable laws

13. Third-Party Links and Services

The Site may contain links to third-party websites or services. We are not responsible for the content, accuracy, or practices of these external sites. Your use of third-party websites is at your own risk and subject to their terms and conditions.

14. Privacy

Your use of the Site is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

15. Communication Preferences

By providing your email address or phone number, you consent to receive:

  • Order confirmations and shipping updates
  • Customer service communications
  • Marketing and promotional emails (you may opt-out)

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link or contacting us.

16. Dispute Resolution

16.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to conflict of law principles.

16.2 Arbitration

Any dispute arising from these Terms or your use of the Site or products shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Los Angeles, California.

16.3 Class Action Waiver

You agree to bring any dispute in your individual capacity and not as part of a class action or representative proceeding.

17. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

18. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

19. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published on the Site, constitute the entire agreement between you and Redwood Max regarding your use of the Site and products.

20. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of the Site after changes constitutes acceptance of the modified Terms. We encourage you to review these Terms periodically.

21. Waiver

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of Redwood Max.

22. Assignment

You may not assign or transfer these Terms or your rights and obligations without our prior written consent. We may assign these Terms without restriction.

23. Contact Information

If you have questions about these Terms or need assistance, please contact us:

  • Email: support@redwoodmax.com
  • Phone: 1-800-REDWOOD
  • Address: Redwood Max, Legal Department, 123 Health Street, Suite 100, Los Angeles, CA 90001
  • Business Hours: Monday-Friday, 9:00 AM - 5:00 PM PST

24. Acknowledgment

By using the Site or purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.